1. How many days will it take to receive my posters?

Once your order has been handed over to the shipping company, you will receive an email notification with your tracking number. Humay Art will ship your order to the address registered at the time of purchase.

Delivery times depend on the shipping company selected during checkout.
You can track your shipment on the courier’s website using your tracking number. If you notice any unusual delays or issues, please contact us so we can assist you.

Note: The estimated delivery times are provided for informational purposes only and may vary depending on the shipping company. Any delays beyond the stated timeframe do not grant the right to claim compensation from Humay Art.

2. Which shipping company do you use?

All products purchased from our website are shipped via the courier service specified by us.
If you request a change in the shipping company, the shipping cost will be borne by the customer.

3. What are the shipping fees?

Shipping is free for orders all orders.

4. How will I know when my order has been shipped?

Once your order has been dispatched, an email containing the shipment and tracking details will be sent to your registered email address.

5. Can I track my order?

Yes, you can. After your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor the delivery progress on the shipping company’s website.

6. I wasn’t at the delivery address when my package arrived. What should I do?

If you’re not present at the delivery address, your order will be delivered to the nearest shipping branch, and a notification will be left for you.
You can pick up your package from the specified branch within 3 days using your order number.

If the package is not collected within this time, it will be returned to Humay Art.
(Note: This duration may vary depending on the courier service.)

7. I noticed the package was damaged when it arrived. What should I do?

Before accepting the delivery, please inspect the package in the presence of the courier.
If you notice any wetness, tears, dents, or impact damage, do not accept the package.
Instead, send us a message via WhatsApp at +90 532 768 07 83 and let us know what happened.

8. Do you ship internationally?

Yes, we do.
Please visit www.humayart.com/en for international orders.
Note that product pricing and delivery terms may vary for international shipments.

9. I have an issue with my order. How can I resolve it?

If you experience any problems with your order, please contact us via email at [email protected].
We’ll be happy to assist you.

STILL HAVE QUESTIONS?

If you couldn’t find your answer here, feel free to contact us through our Contact page.
We promise to get back to you as soon as possible.