When you place an order through our website, you confirm your acceptance of the Distance Sales Agreement and Preliminary Information Form specifically provided to you.
Please remember that every decorative poster you order is meticulously printed just for you.
You can easily cancel your order within the first 2 hours after completing your purchase.
Exchange requests are processed in the same manner as returns. Return shipping costs are the responsibility of the customer — meaning you will pay the shipping fee when sending the product back. You may request a return within three (3) days from the date of delivery. To do so, you must first contact us at [email protected] and include your order number. Returns submitted without prior contact will not be accepted.
If no damage is detected on the returned product, a fixed processing fee of USD 50 (including shipping and handling) will be deducted from your refund amount. Refunds may take up to 14 business days, depending on bank processing times.
Important Note: Returns are not accepted for custom-made products or designs purchased from the "Personalized" section of our website or those created with custom measurements.
Used, damaged, stained, folded, torn, or in any way unsellable items will not be accepted for return. If any damage is found upon inspection by our team, your return will be rejected and the product will be sent back to you with shipping costs payable by you.
You must return the item in its original packaging. Returns will not be accepted if the product cannot be resold. Once your return request has been received via the email address mentioned above, we will provide you with detailed instructions via email.
Yes. Return or exchange shipping fees are the customer's responsibility. Additionally, if no damage is found on the returned product, a fixed fee of 300 TL (shipping + labor) will be deducted from the refunded amount. Refunds may take up to 14 business days to appear in your account.
Please note that the shipping company you selected at checkout is responsible for delivering your order. Once your package has been dispatched, you will receive a tracking number by email — it is the buyer's responsibility to track the shipment. For any delivery-related issues, you can contact the relevant shipping branch or the courier's customer service.
If the package is not received and is returned to our office, the order will be canceled. In such cases, a minimum deduction of 250 TL will be made from your total refund to cover shipping costs (both ways). This fee may vary depending on the invoice issued by the courier and applies even if the original order qualified for free shipping.
Our posters are packaged very securely, so your order should normally arrive intact. However, if the courier delivers a visibly crushed or damaged package, or if you suspect internal damage, do not accept the package.
If you're uncertain, please take a photo of the package and contact us immediately via [email protected] or WhatsApp at +90 532 768 07 83 — we’ll assist you right away.
First, double-check your order details. If a wrong product was sent, you must notify us within three (3) days / 72 hours from the date of delivery by messaging +90 532 768 07 83 on WhatsApp or emailing [email protected]. We will promptly send the correct item.
Reports submitted after the 3-day period will not be accepted.