Humayart Return and Exchange Policy

At Humayart, we believe your walls reflect your soul, and each piece of art should tell your unique story. As all our products are custom-made to your specific order, we have a dedicated process for addressing any issues to ensure your complete satisfaction.

Damaged, Defective, or Misprinted Items

Any claims for misprinted, damaged, or defective items must be submitted within 3 (three) days after the product has been received. This aligns with our commitment to address any manufacturing defects promptly, as detailed in our Distance Sales Agreement (Article 5.4).

To report an issue:

• Please send a detailed explanation and digital visuals of the package and product to [email protected].
• We will conduct an assessment within two (2) business days and get back to you.
• If a manufacturing defect or flaw is confirmed, we will arrange for a product exchange at Humayart's expense, including the shipping cost. We will ask you to send the product back with its original package and invoice.

Lost in Transit Claims

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Returns Due to Incorrect Address or Unclaimed Shipments

• Wrong Address: If you or your customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if applicable).
• Unclaimed: Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or your customer (if applicable).
• Please note: If a returned order is due to a wrong shipping address or failure to claim the shipment, and if arrangements for reshipping are not made within 30 days, the item will be donated to charity.

Products for Which Right of Withdrawal Cannot Be Used

As per our Distance Sales Agreement (Article 5.3 and 10), and in line with consumer protection laws, the right of withdrawal generally does not apply to products that are:

• Made to the consumer's specifications or are clearly personalized. All Humayart products are custom-made upon your request and order.
• Unsealed after delivery and thus not suitable for return due to health protection or hygiene reasons.

Therefore, for products produced specifically for your order or customized by making changes or additions, returns or exchanges are generally not accepted based on buyer's remorse or dislike, except for confirmed manufacturing defects or errors on our part.

Customer Initiated Returns (Buyer's Remorse/Size Exchanges)

We strongly advise your customers to contact Humayart directly before returning any products.

As our products are customized, we do not offer refunds for buyer's remorse. Returns for products or size exchanges are at the customer's expense and discretion. If you choose to accept such returns or offer size exchanges to your customers, you would need to place a new order at your expense for the desired product or size.

General Return Policy Guidelines

• Humayart will never accept "freight collect" packages for returns.
• For any valid returns, the product must be returned with its box, packaging, and any standard accessories, complete and undamaged.

This policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

We are dedicated to bringing art and joy to your homes! If you have any questions about our products or this policy, please don't hesitate to reach out to us at [email protected].